Bad customer support… Cannot visited mortgage manager. Been re-finance procedure. Turned-in every documents, skipped 5 closings. However prepared! Losing profits. Difficult customer care. Bad package! How did it visited 4.5 billion inside the conversion process? Pose a question to your Claims Lawyer Place of work.
It remain move us to the new financing processors
Dreadful support service. I have already been writing on an effective refinance since no nearer to closure than just I happened to be for the June. Support service are a joke. They just transfer us to different people, i am also bounced up to like a ball. Really disturb and you will frustrated and you may was swinging my personal financial quickly. Don’t strongly recommend The newest www.cashadvancecompass.com/payday-loans-ca/oasis/ Rez after all.
My loan try with Ditech and it try ended up selling to help you The latest Rez
Avoid the use of NEWREZ….greatest mistake I’ve generated. Already been trying refi. Once the Get it is currently Oct however waiting. I have sent an identical papers when you look at the multiple times. Are unable to reach some body of the phone. My personal financing try approved 8 weeks ago still waiting. The organization are bull crap wade someplace else.
The new Rez is the poor mortgage lender!! The Rez titled and you will open to refi my loan at the a good down interest rate. The borrowed funds Officer Ryan informed me it would be effortless “no issue”. The guy and additionally said it’s not necessary for another assessment as loan was just 12 months dated so we weren’t getting people additional money out! HA… 5 months later on he or she is requesting docs it have. The mortgage Processor never understand the docs We publish on their safe website. The new surely terrible bank We have previously caused! Rescue this new frustration and find other financial!!
NewRez/Shellpoint acquired our very own financial off Ditech. Basic fee so you can NewRez was at , and that i created via the NewRez site to have automated money on to begin monthly. All went well up to . It never grabbed new payment which was supposed to be pulled from your family savings! I don’t see up to i got a call on regarding certain unusual number claiming these people were NewRez, failed to keep in touch with him or her while we failed to admit the quantity. Checked-out the membership on the web via their website and you may lower and you may view the newest October percentage hadn’t already been instantly received! Got towards the cellular phone having NewRez customer service immediately discover away that was going on and you can is advised it had been particular sort of “glitch”. Actually, payments being moving getting payment really well while the ! Discover plenty of cash in brand new bank account for it! We spoke which have a couple other individuals into , for the next person bringing the fee over the phone that have the latest statement regarding the woman there could well be zero later charges, no payment and it also could be ACH. It is currently and on its page it’s indicating me personally that it’s an enthusiastic unapplied percentage! What the deuce, this is actually the Oct step one percentage and should have been applied as a result Instantaneously for the . Therefore we get on the phone once again with them today and you will query what’s happening? Is actually told you to definitely she would immediately consult it is used on the latest Oct payment and “you are not late” We contacted our bank right after talking-to NewRez for the and you can the lending company told you “no shot within payment had been questioned by the NewRez/Shellpoint, it (the bank) commonly closing people payment therefore we features numerous currency to cover 4 years of costs”! I’ve below one year leftover about this first home loan and they are seriously offered going to the county attorney general’s place of work, the higher company bureau, hiring a lawyer and you will paying this out of now. Our on the web account with NewRez suggests another fee getting auto-repaid is placed to have Late 1, in case i attempt to look at the scheduled automated payments, it confides in us we can not once the account are “past due”. This is so incorrect on of numerous accounts! You will find Not ever been late from inside the 29 age with our home loan fee and in addition we enjoys the greatest credit rating over 850! Are they today browsing shag all of our credit rating? Avoid Them!